my stay exceeded expectations during a christmas party! the room was clean and comfortable, and the friendly staff made everything easy. this hotel felt more inviting than my previous stay in charlotte, and the complimentary shuttle was a great perk.

bistro was never really open

Good intentions, flawed execution

The location is fantastic with easy access to attractions. The staff was friendly making check-in simple and welcoming.

The staff were super nice, and despite a

computer system issue during check-in, they handled the situation with professionalism. The King Room was comfortable, though the location had some concerns about safety. Overall, the team made the experience brighter and more enjoyable.

The hotel shows clear signs of wear, with worn furniture and a dirty elevator that could use a bit of sprucing up. The advertised bistro falls short. it's merely a coffee bar with a limited menu, lacking variety and functionality. Additionally, issues arose with room amenities, such as missing pillows and inadequate linen, especially frustrating late at night when such requests are common.

I recently had a relaxing stay where I enjoyed the lovely pool and the comfy outdoor seating area. The hotel offers great relaxation options, especially after a long day. One small hiccup was the bistro not being open during some hours, but it didn't really take away from my experience. 😊

The location offered easy access to the area, and the room was clean and cool, which was a nice relief after a long day. Check-in and check-out were straightforward. The staff's inability to resolve this quickly impacted my experience. Although the nearby fire pit was a pleasant feature, the management’s lack of responsiveness was disappointing.

The hotel is nicely located near Time Warner Cable Arena, which made attending the game with my family super convenient. The property is clean, and we appreciated the spaciousness of the king room with a sofa bed for our child.

My kids wished for some extra pillows and blankets. It would be great if the hotel could improve their late-night service to accommodate families better.

I enjoyed my stay at this Courtyard. The clean rooms offered a comfortable retreat after exploring the local area. The helpful staff made me feel welcome, although the limited dining options could be improved during my visit. Overall, a pleasant experience!

Decent Stay with Room for Improvement

The King Room I stayed in was clean and allowed for a restful night. However, the hotel lacks sufficient parking and the surrounding area felt unsafe. For dining, consider venturing out as options onsite were limited. Staff could improve their hospitality.

We checked out the Time Warner Cable Arena for a game, and the location made it easy to get around. The staff was super friendly, making us feel welcome. A free shuttle to the airport was a nice touch too. It’s definitely a solid choice for groups!

This hotel suits me perfectly with great amenities like free wi-fi, 24-hour reception, and a free airport shuttle. I'll never forget how the staff helped me with local delivery recommendations during my first stay. I highly recommend it for an easy stay.

I appreciated the cleanliness and helpful staff, who made my stay feel comfortable and welcoming. The general areas were well-kept, allowing for easy navigation throughout the hotel, which is important for seniors like myself.

More dining options would be beneficial.

Great location with easy access to attractions. Clean room made for a comfortable stay. Staff were very helpful and friendly. The atmosphere was welcoming. A nice free airport shuttle was a bonus. 😊

The Courtyard provides a clean and well-maintained environment, perfect for business needs. The staff was quick to assist in setting up my presentation equipment, and the business center offered all the necessary amenities for a productive work stay.

There were minor issues with room amenities.